Terms & Conditions
Acceptance of Terms
By accessing and using The String Friends website, purchasing our products, or enrolling in our courses, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all visitors, users, and customers of our platform.
Important:
Use of Website & Services
Acceptable Use
Purchases & Payment
Payment Methods: We accept major credit cards, PayPal, and other secure payment methods processed through our trusted payment partners.
Pricing: All prices are displayed in USD and include applicable taxes. Prices are subject to change without notice, but confirmed purchases are honored at the original price.
Order Confirmation: You will receive an email confirmation within 24 hours of your purchase with access details for digital content.
Refunds & Returns
30-Day Money-Back Guarantee: We offer a full refund within 30 days of purchase if you’re not completely satisfied with your learning experience.
Physical Books: Must be returned in original condition. Return shipping costs are covered by us for defective items.
Digital Content: Refunds available if you’ve accessed less than 25% of the course content.
Satisfaction Promise:
Intellectual Property
All content on this website, including books, videos, music arrangements, illustrations, and teaching materials, are protected by copyright and owned by The String Friends.
Personal Use License: Purchased content is licensed for personal, non-commercial use by the purchaser and their immediate family only.
Teaching License: Music teachers may use purchased materials with their students but may not distribute or resell the content.
The String Friends characters and all related illustrations are registered trademarks of The Violin Club and may not be used without written permission.
User Accounts
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Accurate Information: Please provide accurate and current information when creating your account and keep it updated.
Account Termination: We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
Data Retention: Account data and progress tracking are maintained for the lifetime of your account to ensure continuity of your learning experience.
Limitation of Liability
The String Friends provides educational materials and services “as is” without warranties of any kind, either express or implied.
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
Our maximum liability for any claims related to our services is limited to the amount you paid for the specific product or service in question.
Changes to Terms
When we make significant changes, we will notify all registered users via email at least 30 days before the changes take effect.
Continued use of our website and services after changes become effective constitutes acceptance of the updated terms.
We will always maintain the most current version of our terms on this page with the effective date clearly displayed.
